[Covid-19] When will I get my order?

Due to COVID-19, it could takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Our fulfillment times may be longer than usual. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges that is why it is difficult to predict the shipping times.


Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address;

● Ask your local post office if they have your package;

● Stop by your neighbors in case the courier left the package with them;

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at



What’s your return policy?

  • Products must be returned within 14 days of receiving your order.

  • The product must be returned in 'as new', unused, undamaged condition in its original packaging. If for any reason your product is not in ‘as new’ condition, your account will not be refunded.

  • We only offer refunds onto the original payment method used to make the order.

  • Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!

  • Anything accidentally or incorrectly returned our way (that’s not a Pear™ Bag) will be the responsibility of the sender, not Pear™. We’ll always do our very best to help out, but unfortunately can’t make any promises!

  • You can send returns to the address indicated on your parcel at your how charge (this address depend on your country). If the product is not damaged, we will refund your order in few days!


    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!



    Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

    If you notice an issue on the products or anything else on the order, please submit a problem report at

    When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

    Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

    Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable)

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